1. Introduction

EpicTravel AI Sdn. Bhd. ("Company", "we", "our") operates https://visitmalaysia.ai (the "Service").

This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

2. Information We Collect

We may collect the following types of data:

Personal Data

• Name
• Email address
• Phone number (if provided)

Usage Data

• IP address
• Browser type
• Pages visited
• Time spent on pages

This information helps us improve our travel planning and chatbot services.

3. How We Use Your Information

We use your data to:

• Provide and maintain our Service
• Support travel-related queries and chatbot interactions
• Improve platform performance and user experience
• Communicate updates or support responses

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze traffic and usage patterns
• Improve functionality and performance
• Serve relevant advertisements

Users can manage cookie preferences through their browser settings.

5. Google AdSense & Advertising

We use Google AdSense to display advertisements.

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites.

Google's use of advertising cookies enables it and its partners to serve ads based on your browsing activity.

You may opt out of personalized advertising by visiting: https://adssettings.google.com

6. Third-Party Services

We may use third-party services to support our platform, including:

• Analytics providers
• Travel booking and inventory partners
• AI and chatbot systems

These services may process data as part of delivering functionality, but only to the extent necessary to operate the Service.

7. Data Sharing

We do not sell your personal data.

We may share data with:

• Service providers supporting our platform
• Partners required to deliver travel-related services
• Legal authorities if required by law

8. Data Retention and Security

We retain your data only as long as necessary for the purposes described.

We use commercially reasonable measures to protect your data, but cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for certain uses

To make a request, contact us at the email below.

10. Children's Privacy

Our Service is not intended for children under the age of 13.

We do not knowingly collect personal data from minors.

11. Contact Us

EpicTravel AI Sdn. Bhd.

36-4, Jalan Metro Pudu
Fraser Business Park
55100 Kuala Lumpur, Malaysia

Email: Enquiry@epictravel.ai